Grab Superapp service disruption has dragged on for a second day as the leading ride hailing and delivery company works to recover from one of its worst service failures.
There have been reports that some users in Malaysia, Singapore and the Philippines were still experiencing problems with the application 24 hours after the outage started happening.
The disruption happened just weeks before the company was supposed to merge with US-based Altimeter Growth Corp, the special purpose acquisition company of Brad Gerstner’s Altimeter Capital Management.
The issue was said to had happen because of a system upgrade. Grab also said their core services have been restored, though some users may still have trouble with the other services on the app.
However, a small segment may still experience minor issues as we work on completing the upgrade. We’re sorry for any inconvenience caused, and are communicating with our partners who have been affected to ensure full support to them.Grab Holdings Inc.
The app is one of the most used ride hailing, delivery, and digital wallet service in the Southeast Asian region, the disruption has affected millions.
Grab however have yet to provide a statement that explains exactly why the disruption is happening but it looks to persist while the company is working to restore the app.