Failure to provide quality services will be met with regulatory action, says the Communications and Multimedia Commission (MCMC).
According to a report by Malay Mail, the Chief Regulatory Officer of MCMC, Zulkarnain Mohd Yasin, is warning the internet service providers to continue to deliver quality services to the customers.
He added internet service providers who failed to deliver what was promised are liable to a fine not exceeding RM300,000 or imprisonment up to three years or both, under the Communication and Multimedia Act 1998.
He also mentioned MCMC received instructions from the Ministry of Communications and Multimedia (K-KOMM) to scrutinize network service in all areas of each state.
“So far we have conducted audits or inspections, where we check in terms of coverage and internet speed. At the same time, we have issued reminders to them to take action to improve the service.”
MCMC, Chief Regulatory Officer, Zulkarnain Mohd Yasin
