Canon Is Being Sued For Disabling Scanning Features After Printer Ink Runs Out

21 other models including the All-In-One printers by Canon has been named on the lawsuit.
Photo by Joshua Fuller on Unsplash

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Canon, a company known for making cameras and printers is being served with a class action lawsuit for allegedly disabling features in their All-In-One printers when the ink runs out.

David Leacraft, along with more than 100 other Class members are filing a suit against Canon USA for US$5 million (roughly RM20.8 million) for alleged deceptive marketing and unjust enrichment.

According to the lawsuit, Leacraft discovered that his Canon PIXMA MG6320 printer will not scan or fax documents without a full tank of ink.

This is despite the fact that these functions does not ink to work.

Leacraft said that he would have not bought the printer knowing that the scanner wont function if there is no ink.

Screenshot of Canon’s forum site.

One piece of evidence for the lawsuit came from an answer in Canon’s own forum site, stating that printers such as the PIXMA MX710 must have ink or else it will not function properly.

In another case, user Bleepingcomputer has asked why he needs blue ink to only print things in greyscale.

He was met with a rather less than satisfying answer of “The PIXMA MX710 must have all ink tanks installed and they all must contain ink” from Canon’s product expert.

(shopgoodwill.com)

Because Printer inks expire after a few years, customers that rarely use the printing function need to constantly replace their ink tanks and purchase new ones from Canon in order for them to scan documents or send a fax.

There are 21 printer models specifically named in the lawsuit, as well as all predecessor All-in-One models.

The lawsuit is still in its early stages in the District Court for the Eastern District of New York and is yet to be approved. The outcome of this class action lawsuit will set a precedent moving forward if it is successful.

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