ASUS Malaysia today announced a significant upgrade to its customer ownership experience, reinforcing its unwavering No.1 Quality & Service commitment. This comprehensive initiative elevates peace of mind for consumers across the nation by delivering rigorous durability assurance with up to 34 durability tests, 2-year Perfect Warranty coverage, expanded service network accessibility with over 1,000 service points, and a suite of premium value-added privileges under the newly introduced ASUS ProCare programme, including Unlimited 360 Cleaning and Maintenance Service and Priority Service.
“A laptop’s value isn’t just measured by its performance at purchase, but by its ability to continue to deliver that performance over time. By combining our stringent quality tests with extended accidental damage coverage, massive network of service points and ASUS ProCare, we are ensuring that our users enjoy the worry-free experience they expect from a premium laptop,” said Li Huaipin, Business Development Manager of ASUS Malaysia.
Unmatched Durability & Reliability With Up To 34 Durability Tests
To cement its position as the industry leader in product quality, ASUS has set a benchmark for hardware resilience. All ASUS laptops undergo up to 34 rigorous durability tests, simulating extreme environmental conditions, physical impacts, and prolonged wear and tear. This stringent testing regime ensures that devices deliver exceptional real-world reliability, providing users with a robust machine capable of handling daily challenges seamlessly. Tests include:
• Drop Test: Rigorous drop testing ensures the laptop survives typical desk-height falls of around 100cm without significant structural damage.
• Extreme Temperature Test: Validates the reliability of the laptops in extreme temperatures of -33°C and 55°C, ensuring that the laptops will be unaffected even if left in a car parked under the sun in our blistering Malaysian weather, or in freezing sub-zero winter environments.
• Water Spill Test: Tests the keyboard’s ability to isolate and channel accidental liquid spills away from sensitive internal circuitry, effectively preventing catastrophic consequences.
• Pressure Test: Validates the structural strength of the chassis in withstanding constant heavy pressure, ensuring the display panel and internal components remain protected from severe external weight – such as when the laptop is accidentally stepped on when left on the floor.
• Vibration Test: Verifies functionality during and after vibration exposure of 5-500Hz in 3 axes, simulating the rigours of travelling on bumpy roads or large motorcycles, which can loosen internal screws over time.
2 Years Of Absolute Peace Of Mind
ASUS Malaysia is further enhancing the unparalleled 2-year International Warranty with 2-year ASUS Perfect Warranty (Local Accidental Damage Protection) for added peace of mind. Understanding that accidents happen, this additional coverage is included with every ASUS or ROG laptop launched after 28 July. This robust coverage safeguards users against unexpected repair costs resulting from drops, spills, or electrical surges, ensuring a worry-free ownership journey from day one.
Seamless Support
Getting technical support is now easier than ever. ASUS Malaysia has prepared an extensive support ecosystem comprising over 1,000 service points nationwide and coverage spanning across over 90 countries and regions globally. Users can simply drop off their laptops at any authorised ASUS Service Centre or Pos Malaysia Branch in Malaysia for repair and collect it after it’s done. Alternatively, users can also request a Pick-up & Return (PUR) Service, whereby ASUS Malaysia will arrange a courier to collect the device directly from their doorstep and return it once fully restored.
Exclusive ProCare Benefits For Premium Lineups
As a core pillar of the new quality initiative, ASUS is introducing ProCare, a premium value-added service designed specifically to reward owners of new ProArt, Zenbook, Vivobook S, and ROG laptops launched after 28 July. Under the ProCare umbrella, users enjoy exclusive benefits, including:
• Unlimited 360 Cleaning & Maintenance: Complimentary service to keep devices performing at peak efficiency with a 10-step process:
- External hardware inspection & diagnostics: Check hardware components and tighten or replace screws.
- Internal hardware inspection & diagnostics: Check internal components and run diagnostics to verify performance.
- Internal cleaning: Remove dust and debris from the system to improve airflow.
- Thermal paste reapplication: Clean and reapply CPU and GPU thermal compound to optimise cooling.
- Exterior cleaning: Thoroughly clean the laptop exterior for a refreshed look.
- Cooling system optimisation: Check and optimise the cooling system for efficient thermal performance.
- System health check & recovery: Reinstall the operating system and restore factory settings (if required).
- Post-maintenance inspection & diagnostics: Verify hardware functionality using official ASUS diagnostic tools.
- System performance & stability check: Test system stability to ensure reliable performance.
- Battery health assessment: Assess battery health with official ASUS diagnostic software.
• Priority Service: Skip the queues with a dedicated Priority Lane at authorised ASUS Service Centres.
Through this unified value proposition — combining Quality, Protection, Accessibility, and Exclusive Privileges — ASUS continues to focus on delivering a superior, end-to-end ownership experience for every user in Malaysia, further reinforcing its commitment to being the absolute No.1 Quality & Service.
