Lazada, a popular e-commerce platform, has introduced new return and refund policies to provide customers with a more flexible and worry-free shopping experience.
Lazada highlighted several major benefits for customers, including a 30-day simple return policy for all purchases in LazMall and Choice, as well as a ‘Change of Mind’ policy covering a wider range of products and categories on all Lazada platforms, according to Bernama.
Customers will also receive faster refunds once their orders are returned to Lazada’s logistic partners via drop-off or pick-up.
Lazada also stated that they reduced waiting times with a streamlined process to ensure customers receive their refunds without delay. In certain cases, refunds are made immediately after customers initiate the return process.
If you wish to learn more about the new return and refund policies, you can find out more on Lazada’s FAQs page.
