The Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) are warning the public about scams impersonating National Scam Response Centre (NSRC) officers.
Scammers pose as NSRC officers and claim the victim’s personal information is linked to criminal activities. They conduct lengthy fake interrogations to gain trust before asking the victim to leave their debit/ATM card at a designated spot, allowing fraudulent access to their bank accounts.
Banks advise customers to hang up immediately if contacted by supposed NSRC officers, as NSRC only receives calls and does not make outbound calls. They also warn about scammers posing as officials from other enforcement agencies using similar scare tactics.
Banks will never ask for sensitive information like card details, online banking credentials, or SMS OTP/TAC numbers.
The banking industry have implemented new security measures in July 2023 to combat scam threats, such as secure authentication methods and a dedicated 24/7 complaint channel.
Customers should practice cyber hygiene by avoiding unknown links, not downloading apps from untrusted sources, and not sharing banking details. Victims of scams should contact the NSRC or their bank’s customer service immediately.
The public are advised to stay informed about the latest scams with resources available at www.JanganKenaScam.com.
