Digital Minister Gobind Singh Deo encourages small and medium enterprises (SMEs) to embrace artificial intelligence (AI) for growth.
The Digital Ministry offers resources and assistance, with 122 local SMEs adopting AI solutions by the end of 2023, according to Bernama.
Gobind emphasises the digital transformation’s crucial role in global competitiveness and urges SMEs to adapt, streamline operations, and enhance customer engagement.
He highlights the benefits of data analytics, AI efficiency, and e-commerce platforms for broader market reach.
While noting the importance of personalised customer experiences, Gobind stresses the need for holistic planning and continuous effort in SMEs’ digital transformation journey, including openness to change, investment in digital tools, and workforce upskilling.
