Google Drive is currently facing issues as users report disappearing files. Complaints on the Google Support forum indicate that users have lost access to files uploaded to Google Drive, which seem to be completely missing from the cloud service.
A South Korean user noted the disappearance of files created after May 2023, with the folder structure reverting to its state in May 2023, according to a news report by Android Police.
Troubleshooting steps have not resolved the problem, and a Google Support member received a statement from a company representative acknowledging the investigation into similar issues reported by other Drive admins.
Google advises affected users not to make any changes to their Drive while the problem is being investigated.
Additional complaints from users describe lost items and visibility issues with files in their Drive, but it remains unclear whether the problems are specific to the web version, the app, or synced folders on computers.
Google said they are investigating this issue that is “impacting a limited subset of Drive for desktop users”.
Google also recommends that users follow these instructions:
- Do not click “Disconnect account” within Drive for desktop
- Do not delete or move the app data folder:
- Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
- macOS: ~/Library/Application Support/Google/DriveFS
- Optional: If you have room on your hard drive, Google recommends making a copy of the app data folder.
