The Employees Provident Fund (EPF) that will be carrying out a system upgrade that will last four days, which is scheduled from 17 to 20 November.
During this period, members will experience a temporary disruption, affecting their ability to conduct real-time online transactions and access EPF accounts, as acknowledged in a statement on the EPF website.
The statement on EPF’s site further noted that the EPF Contact Management Centre will be temporarily inaccessible during the upgrade. While EPF branches will remain open, transactions will only be processed after the upgrade has been completed.
EPF encouraged members and employers to plan ahead for their financial needs during the service adjustment period and visit the EPF branch once the system is back online on 21 November.
The statement assured that all pending transactions or requests would be addressed post-upgrade, acknowledging potential inconveniences.
Emphasising the purpose of the planned upgrade, EPF stated its goal of enhancing IT efficiency and reinforcing the long-term resilience of the system.