There’s A New E-Commerce Site In Malaysia, Temu, But You Might Want To Be Careful With It

This e-commerce site has a 90-day free return and price adjustment policy.
(credit: Temu)

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The Chinese e-commerce giant Pinduoduo’s online marketplace, Temu (tee-moo), has officially entered Malaysia after quietly launching in the Philippines in late August. This makes Malaysia the second country in Southeast Asia where Temu operates.

Temu predominantly features products shipped from China, enabling it to provide a wide array of affordable items, much like Taobao or AliExpress.

To celebrate the launch, the platform is offering discounts up to 90% off and it’s currently providing complimentary shipping for all orders until 11:59 PM today.

(credit: Temu)

It’s important to note that Temu has a minimum order requirement of RM45 and they have a policy in place where customers receive a RM20 credit for any late deliveries.

Temu offers a generous return policy, allowing free returns within a 90-day window. However, there are certain exceptions to this policy. Free returns are applicable to most items, but not for used or incomplete clothing items, items labelled as non-returnable, and free gifts.

(credit: Temu)

Take note that only the first return for each order is free; any subsequent returns from the same order will incur an RM8.50 shipping fee.

In addition to their return policy, Temu also provides a price adjustment feature. If you purchase an item and its price on the platform is reduced within 30 days of your purchase, Temu will refund you the price difference.

It’s worth noting that this price adjustment policy does not apply to items that were on clearance, part of promotions, or are no longer available.

You can visit Temu through this LINK and it’s also available on App Store and Google Play Store. However, before you start downloading and using the app, you might want to read this first.

According to Grizzly Research via a Reddit post, Temu is allegedly “gathering sensitive information from users” and the app has a hidden malware/spyware.

You can read the full Grizzly Research report HERE. Whether this is true or not, remains uncertain.

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