The Malaysian Communications and Multimedia Commission (MCMC) took action by issuing notices to Celcom, Maxis, YTL, and Telekom Malaysia (TM) for their failure to adhere to the mandated quality standards for services in Taman Ambassador Village, Durian Tunggal.
The notices, issued under subsection 51(2) of the Communications and Multimedia Act 1998, require the four communication service providers to provide further clarification and develop interim and long-term resolution plans to address communication coverage concerns raised by the residents, according to Bernama.
MCMC conducted a site visit on 1 September, conducting an audit of mobile communication services at the location in question. The audit results revealed that several service providers, including Celcom, Maxis, YTL, and Telekom Malaysia (TM), were not in compliance with the required quality standards.
Furthermore, MCMC disclosed its ongoing efforts to enhance communication services in the area. As part of the Jalinan Digital Negara (JENDELA) action plan, the fibre optic network is currently being implemented at the affected location, with an anticipated benefit for 250 residents. This project is scheduled for completion by the end of 2023.
MCMC also stated that they are committed to ongoing monitoring to ensure that communication coverage in the area remains optimal for the residents’ convenience.
