2022 saw an increase in Information and Communication Technology (ICT) adoption as the Department of Statistics Malaysia (DOSM) reported that household access to the internet increased to 96% in 2022 as compared to 94.9% in 2021.
Household access to mobile phones, radios and televisions remains above 95%. However, access to paid television broadcasts recorded a lower percentage of 76.9% (2021: 83.2%).
The use of the internet among Malaysians aged 15 and above has increased to 97.4% (2022) as compared to 96.8% (2021).
The most popular internet activity in Malaysia is participating in social networks.
The use of the internet has increased significantly for services related to finding information, communication, civics and politics, e-Government, entertainment, e-Commerce and other online services.
Activities related to services increased by more than 3.0 percentage points. The activities related to services are:
- Finding information about goods or services (92.5%)
- Uploading self-created content to a website (17.6%)
- Managing a personal homepage (10.3%)
- Performing tasks online to generate income (15.5%)
- Internet banking (74.8%)
- Listening to online radio (72.8)
- Watching television online (68.1%)
- Purchasing or ordering goods or services via e-Commerce (70.4%)
Based on this study, DOSM has also noted that ICT skills have also improved. Basic ICT skills activities such as copying or transferring files; using copy and paste techniques to duplicate or move things within a document; and sending emails with files increased to 97%, 96.3% and 89.4% respectively.
Meanwhile, activities that require specific expertise, such as using basic arithmetic formulas in a spreadsheet and writing computer programmes using programming languages, rose to 67.1% and 23.5% respectively.
Other activities also increased, namely connecting and installing new devices (79.2%), searching, downloading, installing and configuring software (72.5%) and creating electronic presentations using computer software (62.9%).
The figures are published in DOSM’s 2022 ICT Use and Access by Individuals and Households Survey Report.
This survey was carried out during the phase of transition from the pandemic to the endemic phase, which has allowed the community to return to almost normal life after two years of facing Covid-19.
