RM7.47 Million In Compounds To Telcos For Poor Service, MCMC Dishes Out Fines For Failing To Meet Standards

From 2018 to 2022, MCMC issued 170 compounds, with majority being failing to meet standards for wireless broadband services.
(credit: Malay Mail)

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Maintaining telecommunication standards is crucial to ensure that customers have access to high-quality and reliable communication services. These standards also promote healthy competition among service providers, which can lead to better prices, innovation, and improved service quality.

Moreover, consistent adherence to these standards helps to build trust in the telecommunications industry and enhances its credibility. Therefore, it’s essential for telcos to meet the required service standards to provide customers with a seamless and satisfactory communication experience.

Bernama reports that between 2018 and 2022, the Malaysian Communications and Multimedia Commission (MCMC) issued 170 fines totaling RM7.47 million to telecommunications license holders who didn’t meet required service standards.

Deputy Communications and Digital Minister Teo Nie Ching specified that 49 compounds worth RM2.19 million were imposed for non-compliance with mandatory standards for public mobile services, 59 compounds worth RM2.69 million for non-compliance with standards for wireline broadband services, and 62 compounds worth RM2.59 million for non-compliance with standards for wireless broadband services.

Additionally, Celcom was fined RM50,000 for not complying with wireless broadband service quality standards in Sabah. Teo said the public can provide feedback and complaints about service quality and the telecom network, and they can be submitted to the MCMC complaints portal at https://aduan.skmm.gov.my.

In response to a question from Isnaraissah Munirah Majilis at Dewan Rakyat, Teo stated that the MCMC issued 29 directives last year to service providers who did not comply with mandatory standards at 29 different sites in Sabah.

The MCMC verified on 9 November 2022, that mandatory standards were met at all 29 sites. In 2023, the MCMC will continue its quality of service review at 4,000 sites throughout the country, including 225 sites in Sabah, to improve broadband network issues, especially in rural areas.

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