The Enhanced Touch ‘n Go (TnG) card officially went on sale in April 2022, and up until today, people are still struggling to get their hands on one. Occasionally, TnG has released batches of them on Lazada, but they were out of stock very quickly. Seeing that the supply is still not meeting the demand, the Ministry of Domestic Trade and Cost of Living (KPDN) has asked TnG to do something about it.
SoyaCincau reports that KPDN issued a statement on Thursday, 9 February, asking TnG to produce more Enhanced TnG cards. The ministry said the company will produce 3.5 million cards this year, up from the 2.68 million produced last year, which is an increase of 30%.
In addition, the ministry statement also addressed any uncertainty that might arise when your current TnG card expires. The company will reportedly send an email to the email address associated with your TnG account one month before your registered card expires to remind you of the date.
You will also receive notification of the expiration via the eWallet app. If the expiration date in your eWallet app and the date printed on the back of the card are not the same, you should follow the date listed in your app.
Besides that, the statement states that TnG would strive to expedite the refund procedure for cards with remaining credit. If your card is due to expire or you’re converting to the Enhanced TnG card, you might want to request a refund. But, you need to register first on the MyTouchnGo website before making a refund request.
Moreover, the ministry asked TnG to clear the confusion associated with its recently launched Visa card. So, TnG added a message that says “This is not TnG Card” when users want to apply for the Visa card.
Last but not least, the statement says that TnG has taken actions against unauthorised Enhanced TnG card sellers by sending them an official notice, asking them to take down all advertisements related to it.
Official notices have also been sent to gas station operators, retailers and authorised distributors to ensure they follow the set price including selling of only one card for each customer.