AirAsia (AA) introduced its first AI (artificial intelligence) chatbot, AirAsia Virtual Allstar (AVA) back in January 2019. After more than four years of using AVA, AA is finally replacing it with another AI chatbot.
Yesterday, AA launched its new chatbot and according to their announcement, they claims it has enhanced AI and ML (machine learning) capabilities and AA is planning to add more features to it. The new chatbot is known as Ask Bo and it bears a striking similarity to Group CEO of AirAsia Aviation Group, Bo Lingam.
AA added that Ask Bo will be able to provide LIVE updates on flight status (delays, departures) and/or changes and boarding information, in more languages including English, Chinese, Bahasa (BM, Indonesian), Thai, Japanese, Korean and Vietnamese.
Besides that, Ask Bo will also send push notifications on any last minute changes on the day of operations, and give baggage information (tracking, arrival belt, mishandled baggage reports) and report real-time automatic updates of departure timings into the electronic Boarding Pass.
The company claims customers will have more autonomy when it comes to changing flights and requesting refunds. Next month, AA said the customers will also be able to talk live to human agents through Ask Bo.
The company also promises to be more open and transparent and they will reveal live information on On-time Performance, as well as baggage handling information on its website and its Super App.
