There’s a well-known airline in Malaysia that usually refunds passengers in vouchers and/or credits instead of money. Many passengers complained about this, but they were mostly ignored. This is why the Malaysian Aviation Commission (MAVCOM) has proposed to change the Malaysian Aviation Consumer Protection Code (MACPC).
SoyaCincau reported that under the proposed changes, all airlines must refund passengers in the original mode of payment. If they bought a ticket using money, they must be refunded the same way as well. No more giving passengers vouchers or credits.
Also, if there are flights disruption, passengers are entitled to refunds regardless of the reasons. Any amount that an airline does not refund should be considered a debt that may be recovered in court without the necessity for evidence.
In addition to that, if a flight has been delayed for at least two hours or more, passengers can opt for refunds in the original mode of payment.
If a passenger cancels a flight more than seven days in advance, before the time and date of the flight, the airline may charge a cancellation fee of up to 10% of the flight ticket, but the passenger will be entitled to a full refund. The terms and restrictions of the ticket shall be followed if the cancellation is made within seven days of the scheduled flight.
MAVCOM claims that these planned changes will apply to all tickets, including those obtained directly from airlines, travel agencies, online agencies, partners, and other parties involved in flight booking.
Additionally, MAVCOM proposed that passengers with unused travel passes or similar travel packages be entitled to a full refund before the pass’s expiration date if it is not used. The conditions of the travel pass will apply if the unlimited pass has been used at least once.
If you want to read more about MAVCOM proposed amendments to MACPC, you can visit this website.