Over time, even the best devices require a bit of maintenance. iPhones are no exception, especially when it comes to battery health. After years of use, you might notice your iPhone’s battery performance declining. But don’t worry—replacing the battery can restore your phone’s functionality.
Tech enthusiast Richard Ker recently shared his smooth experience replacing the battery of his iPhone 13 at Apple Store TRX KL. Here’s a step-by-step guide, including tips from Richard and some additional details from Apple Malaysia, to help you navigate the process.
Why Replace Your iPhone Battery?
Richard’s iPhone 13, purchased in October 2021, had a battery health of 79% after three years of use. While the phone itself was still performing well, the battery was in need of replacement. A deteriorating battery can affect performance, cause the phone to heat up, and even result in unexpected shutdowns.
For iPhone users, Apple recommends getting a battery replacement once it drops below 80% capacity to ensure optimal performance. Apple Malaysia offers official battery replacements at various service centres, including their flagship store at TRX in Kuala Lumpur.
Step-by-Step Process
To begin, you’ll need to schedule an appointment online via Apple’s website. Follow these steps:
- Go to the Apple Support page. Sign in to your Apple account and make sure Malaysia is selected as your region.
- Navigate to ‘Repairs & Physical Damage’. Select ‘Battery Service’ and follow the instructions.
- Get a quotation. For Richard’s iPhone 13, the estimated cost was RM409. Prices may vary depending on your iPhone model.
- Choose a service location. Apple Store TRX KL is a convenient option for those in Kuala Lumpur.
- Pick an appointment time. Richard recommends choosing a morning slot to give the technicians ample time to complete the replacement.
Once you confirm your booking, you’ll receive a confirmation email that includes a QR code. This can be added to your Apple Wallet for quick access during your visit.
Before heading to the store, it’s essential to back up your iPhone to avoid losing any data during the repair process. Whether using iCloud or your computer, ensure that everything important is safely stored.
On the day of your appointment, make sure to arrive slightly early. You’ll need to present your appointment confirmation at the entrance. The friendly staff will then direct you to the appropriate area for service.
The In-Store Experience
At the store, Richard was greeted by staff and asked to wait at the customer service area. Within 15 minutes, a technician named Rahmad attended to him. Rahmad explained the process and mentioned that they wouldn’t proceed with the repair if the iPhone had any liquid damage. Apple’s official battery replacement service is thorough, ensuring your iPhone remains in perfect condition.
Richard’s iPhone was repaired in about two hours. Apple’s technicians will ensure the new battery is genuine, and after installation, your iPhone will confirm the replacement as official.
Once your battery is replaced, payment can be made directly via Apple’s secure system, without needing to queue at the counter. Apple sends an electronic receipt, though you can also request a physical copy.
Apple provides a 90-day warranty on the newly installed battery, so if any issues arise within this period, you can return to the store for further assistance.
Why Choose Apple Over Third-Party Repair Shops?
Although third-party repair shops offer cheaper battery replacement options, such as RM250-300, Richard wasn’t convinced of the reliability. One shop warned that battery health tracking would no longer work after replacement, and online options, costing around RM30-40, carried potential risks.
Opting for an official Apple Store ensures that your battery replacement is genuine and fully compatible with your device. Apple-certified repairs also maintain your warranty and device integrity, with no risks of damaging your iPhone further.
For more information on Apple’s battery replacement service, visit Apple Malaysia’s official website.